About Us

Pook Roofing & Solar / Absolute Documentation is a service that provides documentation for homes, properties, and other assets such as personal property. The purpose of this service is to assist both the property owner and the insurance company in evaluating a property in an underwriting capacity for insurance and claims that are made.

The resources provided by this service are as follows:

For Property Owners:

• A record of the home in its entirety for purposes of review later to obtain details from layout, floor, wall, and ceiling finishes.
• Measurements of rooms, fixtures, cabinets, appliances, etc.
• The overall condition of the home, quality, and extent of upgrades along with the furniture are all memorialized in this documentation.
• Review can be reviewed via a virtual walk-through inspection that provides the ability to see, measure, and download images for use if desired.
• Photographic documentation of exterior and roof. This imagery is high resolution and also serves as documentation of the structure on a given date and time for future reference.

For Insurance Providers:

• Documentation of the risk – its condition, amenities, size, quality of construction, etc. all-important factors in underwriting a risk.
• Memorializes the condition of the property to be utilized later if a claim is made or major renovations to a property have been completed to re-evaluate the risk or investigate a claim.
• May be utilized after a loss event to document the damage for claims and coverage analysis along with determining the cost of repairs, etc.
• Maybe utilized to document completed repairs for covered losses to complete the claims processes, etc.

Here’s how Absolute Documentation provides its services:

1. Notice from a customer is received, and an appointment is scheduled.
2. Upon arriving at the scheduled inspection, an overview of the process is again explained to the customer. The following steps are taken:
   • Matterport of the interior and possibly the exterior is completed.
   • Drone photos are obtained to document the condition of the roof.
   • Still photos of all plumbing areas are taken and documented (sink base cabinets, vanity, etc.).
3. Resources for further documentation of the property owner or insurance company are provided, such as content inventory sheets and professional resources for sales of the property and claims handling assistance and options.
4. Upon receipt of payment, the documentation is completed and submitted to the customer via electronic links and digital formats. Storage of this information in original formats (scan, photos, and document scans) is retained for 5 years.
5. Depending on the type of request and information requested, presentation of the documentation will be provided for an additional fee.
6. After 5 years, the documentation may be discarded and possibly no longer available for retrieval.

Paul Gutjahr is the founder of Pook Roofing & Solar / Absolute Documentation, a service that provides documentation for homes, properties, and other assets such as personal property. His career in insurance started in 1991 as an underwriter. His experience in construction and building homes led him to transition into claims handling. Over the years, being in Florida since 1997, he has assisted people and business work through the claims process, property damage, and disputed claims processes.

Pook Roofing & Solar / Absolute Documentation was created to bridge the gap between service, knowledge, and fair claims handling by both the insurance customer and/or their representatives and the insurance companies and/or their adjusting firms. This service is based on the many years of handling disputed claims and resolving these disputes from Mediation, Appraisal, and just documentation and negotiation. The documentation can assist with the sale of a property and/or handling claims, everything from a major hurricane to a burglary or a plumbing or leak in a kitchen,.etc.

Paul Gutjahr is a licensed claims adjuster and draws over 3 decades of experience to provide a product that reduces the anxiety and frustration in selling a property and/or obtaining and having direction if a claim is required for property damage with the insurance company.